Homemade in DC
1h
saved per delivery on manual tracking
Massive uptick in customer confidence in every delivery
The Problem
Homemade in DC is a business specializing in corporate catering and custom gift boxes, featuring products exclusively from women, BIPOC, and LGBTQIA+ entrepreneurs.
Before using FULFLLD, Homemade in DC relied on a mix of email, text, and calendar invites to coordinate deliveries. This led to inefficiencies, excessive back-and-forth communication, and operational distractions, especially during deliveries.
The Solution
FULFLLD’s delivery management platform automated order tracking, provided real-time driver location updates (pickup/drop-off statuses, route progress), and enabled proactive customer alerts. This centralized visibility eliminated manual check-ins, reduced distractions, and improved transparency for both the operations team and customers.
Streamlined Operations by Cutting Redundant Tasks
FULFLLD automated manual processes like repetitive data entry and constant driver check-ins, eliminating hours wasted on emails, texts, and calls.
Enhanced Customer Experience with Proactive Updates
Customers received consistent updates on their deliveries, keeping them informed at every step. This reduced anxiety about their orders and boosted overall satisfaction.
Optimized Internal Operations with Live Tracking
With real-time tracking, Homemade in DC gained visibility into every stage of the delivery process, from pickup to drop-off. This improved coordination and reduced uncertainty.
Strengthened Relationships Between Operations and Delivery Teams
The transparency provided by FULFLLD improved communication between the operations team and delivery drivers, fostering better collaboration and smoother workflows.
Reduced Operational Stress
FULFLLD's real-time visibility and automation have significantly reduced the stress and mental burden associated with managing deliveries.
Testimonial
FULFLLD has allowed me to take that delivery hat off, hand it over, and focus on growing the business in other ways.
Mackenzie Loy
Founder at Homemade in DC