FULFLLD's delivery tracking software shows every driver live on your map and sends customer delivery notifications by SMS with a branded tracking link, so customers stop calling to ask where their order is.
See how it works
When customers can't see their delivery, they call. Your team stops what it's doing, finds the order, calls the driver and calls the customer back. Multiply that by every order, every day.
Every "where is it?" call pulls someone off what they were doing. It's the most common delivery question, and software can answer it for you.
Without a live view, a delay shows up as an angry customer. By then it's too late to send another driver or warn anyone.
Third-party texts and tracking pages carry another company's brand. Your customer ordered from you, but the experience says otherwise.
A catering client and a home customer need different messages at different moments. Most tools give you one template and one trigger.
Dispatchers see every order on a live map. Customers get SMS updates with a tracking link, sent by rules you build once and apply to the markets you choose.
Click the target icon on an order card to highlight it and its route. Markers change color as the order moves to in transit to pickup, in transit to drop-off, then green or red when done.
Send a text when an order is created, assigned, picked up or completed, when the driver is near, when an order is late by a set number of minutes, or when the driver is X stops away.
Compose each text with placeholders like CustomerName, DriverName, OrderETA and TrackingURL. A live preview shows exactly what the customer will get.
Each text can include a branded tracking link so customers follow the delivery themselves. Rules go to the pickup or drop-off contact and can be scoped by market or custom field.
Send route summary emails when a route completes, with proof of delivery and a downloadable report. Push the same events to a Slack channel so your team sees delays as they happen.
Restaurants and caterers, grocers, pharmacies, florists and retailers delivering to homes and offices, plus couriers who need to show clients every delivery. Any business that fields "where's my order?" calls.
Book a demo and see live tracking, SMS rules and branded tracking links running on a real order.
Book a demo